Return & Exchange Policy
Last Updated: [10/09/2024]
At Mussa & S, we want you to be completely satisfied with your purchase of our baby care products. If for any reason you are not happy with your order, we offer a flexible return and exchange policy. Please review the information below to understand our process.
Returns
If you are not satisfied with your purchase, you can return the item(s) under the following conditions:
- Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Time Frame: You have 30 days from the date of delivery to request a return. After this period, unfortunately, we cannot offer a refund or exchange.
- Non-Returnable Items: Some items are non-returnable for hygiene and safety reasons, including:
- Opened or used baby skincare products.
- Feeding accessories such as bottles and nipples.
- Any item not in its original condition or packaging.
If you are unsure whether your item is eligible for a return, please contact us at info@mussa-s.com before sending it back.
Return Process:
- Contact Us: Email us at info@mussa-s.com or call +1 281-673-8311 to initiate your return. Provide your order number and a brief explanation for the return.
- Approval: Once your return request is approved, we will provide instructions for shipping the item(s) back to us.
- Return Shipping: You are responsible for covering the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item or damaged goods).
- Inspection & Refund: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment within 7-10 business days.
Exchanges
If you wish to exchange an item for a different size, color, or product, we are happy to help under the following conditions:
- Eligibility: Items must be unused, in their original packaging, and in the same condition you received them.
- Time Frame: You have 30 days from the date of delivery to request an exchange.
Exchange Process:
- Contact Us: Email us at info@mussa-s.com or call +1 281-673-8311 with your order number and details about the exchange.
- Return & Exchange Shipping: You are responsible for return shipping costs, and we will ship the exchanged item to you at no additional cost (excluding express shipping).
- Processing Time: Once we receive the item, we will process the exchange and ship the new item to you within 5-7 business days.
Damaged or Defective Items
We take great care to ensure that all products are in perfect condition when they leave our warehouse. However, if you receive a damaged or defective item:
- Contact us immediately at info@mussa-s.com or call +1 281-673-8311.
- Please provide your order number and photos of the damaged product.
- We will arrange for a replacement or refund at no additional cost to you.
Refunds
Refunds are processed once we receive and inspect your returned item. Please note the following:
- Processing Time: Refunds will be processed to your original payment method within 7-10 business days after the return is received.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., if an item is not in its original condition, is damaged, or missing parts for reasons not due to our error).
- Late or Missing Refunds: If you haven’t received your refund within the specified time, please first check with your bank or credit card company, as processing times may vary. If you’ve done this and still have not received your refund, contact us at info@mussa-s.com.
Final Sale Items
Items marked "Final Sale" are non-returnable and non-exchangeable.
Contact Us
If you have any questions about our Return & Exchange Policy, feel free to contact us:
- Email: info@mussa-s.com
- Phone: +1 281-673-8311