FAQ's

Welcome to the Mussa & S FAQ page! Below you'll find answers to some of the most common questions we receive about our baby care products, shipping, returns, and more. If you have additional questions, feel free to reach out to us at:

  • Email: info@mussa-s.com
  • Phone: +1 281-673-8311
  • Address: 25324 Broad Turtle Ln, Porter, TX 77365
  1. What types of baby care products do you offer?

At Mussa & S, we offer a wide range of baby care products including skincare, feeding accessories, baby bath essentials, and more. Our products are carefully selected to ensure the highest quality and safety for your little one.

  1. How can I place an order?

You can place an order directly through our website. Simply browse through our collections, add the items you wish to purchase to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed.

  1. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal and other payment options provided during the checkout process.

  1. How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order directly through the carrier's website or through our Order Tracking page.

  1. How long does shipping take?

Shipping times vary depending on your location and the shipping method you select at checkout. Generally, orders are processed within 1-3 business days, and standard shipping takes 3-7 business days. For more details, visit our Shipping Policy page.

  1. Do you offer international shipping?

Yes, we offer international shipping. Shipping rates and delivery times vary depending on your location. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.

  1. Can I cancel or modify my order after it's placed?

You can cancel or modify your order as long as it has not been shipped. Please contact us as soon as possible at info@mussa-s.com or call +1 281-673-8311 with your order details.

  1. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return or exchange items within 30 days of receiving them. Products must be unused, in their original packaging, and in the same condition you received them. Visit our Return & Exchange Policy page for more details.

  1. What if I receive a damaged or defective product?

If you receive a damaged or defective item, please contact us immediately at info@mussa-s.com with photos of the product and your order number. We will arrange for a replacement or refund as soon as possible.

  1. Are your baby care products safe for sensitive skin?

Yes, we carefully curate our baby skincare products to ensure they are gentle and safe for sensitive skin. If your child has specific skin sensitivities, we recommend reviewing the product ingredients or consulting with your pediatrician.

  1. Do you offer gift cards?

Yes, we offer digital gift cards in various amounts, which can be purchased directly on our website. Gift cards make the perfect present for new parents and can be used on any of our baby care products.

  1. How do I contact customer service?

If you have any questions, concerns, or need help with your order, feel free to contact our customer service team:

  • Email: info@mussa-s.com
  • Phone: +1 281-673-8311

We are available Monday through Friday, 9 AM - 5 PM CST.